Shipping & Delivery Policy

Estimated Delivery Time 

We aim to process and deliver all orders within 2–4 working days. Please note that delivery times may vary during public holidays, promotional campaigns or peak shopping seasons.

Order Tracking

Once your order has been dispatched, you will receive tracking information via email or SMS, allowing you to track the status of your shipment.

Delivery Charges & Coverage

Any applicable shipping or delivery charges will be clearly displayed during the checkout process before your order is confirmed.

Product Availability

All orders are subject to product availability. If an item becomes unavailable after your order has been placed, our team will contact you by email or phone to provide an update and discuss the available options.

Payment Methods

We accept secure online payments through the payment methods available at checkout. Cash on Delivery (COD) is currently not available.

Special Delivery Instructions

Customers may include any special delivery requests or instructions in the notes section during checkout to help our delivery partners complete the delivery smoothly.

Damaged or Missing Items

If your order is delivered with damaged or missing items, please contact us at nick@uigbrands.com.  Our Customer Support team will investigate the issue and work to resolve it promptly.

Thank you for choosing La Sera.